PRIVACY POLICY

“Rollzup” is committed to safeguarding the privacy of any person (“User”) who accesses and uses the website [www.rollzup.com] via a computer (“Website”) or as an application on your portable hand-held device (the “App”) that are owned and operated by the Company. In this privacy policy (“Privacy Policy”), the use of the terms “we”, “us” and “our” refers to the Company; and “you” and “your” refers to the User.

This Privacy Policy applies to any person or entity that accessed the Website/ App or has shared any information or data concerning identified or identifiable natural person (“Personal Data”) with the Company. User hereby agrees not to provide the Personal Data of any other person. Personal Data includes any data or information that relates to a natural person, which, either directly or indirectly, in combination with other information, is capable of identifying such person; and includes name, postal address, telephone number, date of birth, age, gender, e-mail address, demographic information such as services User likes or products bought by the User, etc.

This Privacy Policy governs the access, collection, usage, handling storage and disclosure of such Personal Data during the course of the User’s use of the Website/ App. It also describes the choices available to the User regarding our use of your Personal Data and how you can access and update this Personal Data.

By accessing and using the Website/ App, you accept the Terms and conditions of use www.rollzup.com (“Terms”) and be bound by this privacy policy. This Privacy Policy may be updated from time to time at its sole discretion or on account of changes in the law. Unless otherwise specified, such revisions shall take effect from the day and date they are posted on the Website/ App. The company shall be under no obligation to notify the User about the changes. You are advised to consult this Privacy Policy regularly for any changes, as your continued access and use of the Website/ App shall be deemed to be your approval and acceptance of all changes to this Privacy Policy and Terms.

This Privacy Policy should be at all times read along with the Terms and conditions of use of the Website/ App. By accessing and using this Website/ App, you accept and agree to be bound by and comply with (i) this Privacy Policy and (ii) the Terms www.rollzup.com .

If a User visits the Website/ App, after choosing to do so, then any dispute regarding a breach of privacy will be subject to this Privacy Policy and the Terms. The applicable law for any such dispute shall be the laws of India without giving effect to any principles of conflict of laws. The usage of the Website/ App by any User and/ or any dispute arising out of, or in connection with this Privacy Policy, is subject to the exclusive jurisdiction of the courts located in New Delhi, Delhi without prejudice to the right of the Company to take action in any jurisdiction whatsoever.

HOW WE USE YOUR PERSONAL DATA

We collect and process the Personal Data provided by you when you enter information through the online form published on our Website/ App, accept the Terms of use of the Website/ App, subscribe to a newsletter/ updates, contact us for help or avail of any services provided on the Website/ App, as appropriate, you may be asked to enter your name, postal address, telephone number, date of birth, age, gender, e-mail address or other details as required, for the proper administration of the Website/ App, improving the Website/ App, management of our customer relationships, etc. If you would like us to delete any Personal Data or information provided by you, you may write to us at orders@rollzup.com .

We may also process certain other data, such as device ID, device make/ model, IP address, browser type, operating system, page views, website navigation, timing and frequency of use of the Website/ App, marketing preferences, demographic information such as our services you like or products you buy, etc. We use this information purely for analytics and research purposes, in order to improve our Website/ App and to ensure the security of the Website/ App. We do not store any of your Credit/Debit card information. While paying by Credit/Debit you are redirected to the payment gateway partner for payment and come back to the website/App after payment.

We may also process certain Personal Data to periodically send you emails containing news and updates about us, offers, promotions, etc. You hereby consent to allow us to use your email address for this purpose. You may also unsubscribe from receiving such emails in the future by sending an email to operations@rollzup.com .

We receive and store any information you provide us on our Website/ App to place orders or give us in any other way like sharing feedback, concerns, official social media interaction, ordering in restaurant information collected through third-party aggregators during ordering and delivery. You can always choose not to provide Personal Data, even though it might be needed to access the Website/ App. In such cases, if any information required is classified as mandatory, you may not be able to avail yourself part or whole of the Website/ App. Information like your name, email, mobile number, and address is mandatory for delivery orders. We also use the information that you provide for sending you a digital invoice, SMS for feedback, etc.

If you participate in any blog or other online forum on Website/ App, any personal information that you post on our Sites may be shared with other forum participants and Website/ App visitors.

In addition to the specific purposes enumerated herein-above, we may also process your Personal Data where necessary for compliance with a legal obligation applicable to Company, or in order to protect your interests.

Notwithstanding anything contained in this Privacy Policy or elsewhere, Company shall not be held responsible for any loss, damage or misuse of the Personal Data. By voluntarily providing us with your Personal Data, you hereby give us your consent to use such Personal Data in accordance with this Privacy Policy.

A company may share information with its business partners; for example, if we are working with a third party and running a joint promotion.

The company is a franchise partner of ‘Rollzup’ and may share Personal Data collected on the Website/ App with partners, its franchisees, and any other subsidiaries or affiliates.

By using the Website/ App, you agree to our use of your Personal Data in accordance with our Terms and Privacy Policy which may be amended from time to time by the Company. You also agree and give us your consent for collecting, storing, processing, transferring and sharing Personal Data with third parties or service providers for the purposes mentioned in the Terms and Privacy Policy under the following circumstances: (i) in connection with a court order, government investigation, or when otherwise required by law or to protect any person or entity; (ii) in the event of an actual or contemplated corporate sale, merger, acquisition, or similar event; or (iii) working with third-party companies to support the Website’s/ App’s technical operation or execute a specific promotion or program (such as providing responses to the Guest Comments Page), or conduct surveys.

ACCESS TO INFORMATION

As per the Terms, Company has the right to restrict access of any User from the Website/ App and the services offered therein (“Restricted User”). With respect to a Restricted User, Company will delete any or all Personal Data given by the Restricted User. If the Company, by its sole discretion or due to a legal requirement, decides to retain the Personal Data for its records, then Company will be responsible to safeguard that Personal Data to such extent as required under applicable law.

RETENTION OF YOUR PERSONAL DATA

You also have the right to request us to update, amend, correct, complete, or delete your Personal Data retained by us through email.

We may also retain your Personal Data where necessary for compliance with a legal obligation applicable to Company, or to protect your interests.

COOKIES

Cookies are small files transferred to the hard drive of your device that enable us to recognise your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current activity on the Website/ App, which allows us to improve our Website/ App. We also use cookies to help us compile aggregated and anonymised data about the traffic on the Website/ App so that we can offer better experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

HOW DO WE PROTECT YOUR INFORMATION

We take the safety of your Personal Data and its confidentiality very seriously and provide full security safeguards commensurate to the sensitivity of the Personal Data being handled and have implemented reasonable security practices including but not limited to technical, operational and physical safeguards to protect your information. We implement a variety of security measures when a User enters, submits or accesses their information to maintain the safety of your Personal Data.

We assume no liability or responsibility for the disclosure of your information due to errors in transmission, unauthorised third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your username, password, or other security information for your account on the Website/ App with anyone. If we receive instructions using your username and password, we will consider that you have authorised the instructions.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of your Personal Data, the Company has put in place and has required its service providers to put in place, certain reasonable physical, electronic, managerial and security procedures to safeguard and secure the Personal Data collected through the Website/ App. We cannot guarantee, however, that our measures will not prevent a third party from circumventing our security measures and unlawfully intercepting or accessing transmissions or private communications, or where an error may occur in the administration of this Website/ App. As such, Company recommends that you use caution whenever submitting Personal Data online.

We endeavour to ensure to the best of our ability that all third-party service providers whose services we may use, maintain security standards that are equivalent to our security standards and commensurate with market practices, in the context of the kind and nature of Personal Data being stored or handled.

Please be aware that, although we endeavour to provide reasonable security for your Personal Data, no security system can prevent all potential security breaches.

DISCLOSURE TO THE PARTIES

We do not sell, trade, publish or otherwise transfer your Personal Data to outside parties unless we provide you with advance notice and obtain your prior consent to do so.

This does not include our trusted service providers, including without limitation, our hosting partners, who assist us in operating the Website/ App, conducting our business, or serving our customers; so long as they agree to keep this information confidential and do not have any independent use of the information we disclose to them. You hereby give us your consent to transfer your Personal Data to our trusted service providers.

LINKS TO OTHER WEBSITES

The Website/ App may include links to other websites whose privacy practices may differ from ours. The company does not provide any Personal Data to such third-party websites. If you submit your Personal Data to any of those sites, your information will be governed by their privacy statements. We encourage you to read the privacy statement of any website you visit. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked to our Website/ App. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide or that is collected by these third parties. The company shall not be liable for any loss, damage, claim or expenses suffered by you as a result of accessing these third-party sites and features.

FEEDBACK

If you wish to report a security breach, have a problem that you are unable to resolve or otherwise require any other assistance in respect of the Website/ App and this Privacy Policy, you may contact our Grievance Officer by writing to us at orders@rollzup.com .